Frequently asked questions

How may we assist you?

We can’t wait to welcome you to Pullman Ninh Binh. Our knowledgeable team is here to ensure every detail of your stay is exceptional. If you have any questions before you arrive, simply email [email protected] or reach us via the hotline +84 2293 883 883.

Reservation

What time is check-in and check-out?

Hotel check-in is at 2:00 pm, and check-out is at 12:00 pm. If you would like to request an earlier arrival or later departure, please contact our team at email [email protected].

Is breakfast included?

Our hotel offers a selection of room rates, both including breakfast or room only, to suit your preference. For guests with breakfast included, they can enjoy a delicious buffet breakfast at Food ConneXion.

Rooms

Do you offer any rooms suitable for large families?

Our hotel offers spacious suites and connecting rooms suitable for extended family travel. Connecting rooms are available to create meaningful moments and exchanges. Choose from our Superior Room, Deluxe Room, Exclusive Suite, or the Presidential Suite, and open the door to extended friends and family just next door.

Which is the best room to share?

Traveling with a friend or colleague? We have a Superior Twin Room, Deluxe Corner Room, or Deluxe Executive Corner Room with twin beds to ensure a comfortable space and sleep for two.

Amenities & services

Is Wi-Fi access available? Is it free?

Stay connected with work or family while you travel with free high-speed internet access in your guest room and around the hotel.

Do you have a gym?

Located on the 5th floor, you’ll find the fully equipped Fitness Center, offering an energizing setting to achieve your performance goals.

Do you have any kids' activities?

The Kids’ Playground is a fun kids zone filled with a blend of educational activities, toys, books and entertainment in a thoughtfully designed space for our little VIPs to connect and ignite their curiosity.

Do you have a pool?

Pullman Ninh Binh features three stunning pools – an indoor pool and an outdoor pool on the 5th floor, as well as an infinity pool on the rooftop to take in the breathtaking views of the city.

Access

How far is the hotel from the airport?

Fly into Hanoi’s Noi Bai International Airport, then take a car for a 1.5-hour drive to Pullman Ninh Binh.

Is there public transport to the hotel?

Guests can board a train from Hanoi Railway Station to Ninh Binh Station – comfortable and budget-friendly, with scenic views of the countryside.

Dining

How many restaurants does the hotel offer?

Guests are invited to explore six inspired restaurants, lounges, and bar, where global flavors meet local authenticity. Choose from authentic Cantonese, prime steaks or international favorites and weekend themed buffets at Food ConneXion. For unexpected pairings, take a seat at our Lumi Lounge or Bublx Champagne Bar.

Are children allowed in the Executive Lounge?

Our Executive Lounge, located on the 26th floor, offers an exclusive sanctuary for guests 12 years and over staying in our Deluxe Executive Rooms and Suites.

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