REGULATIONS ON PROVIDING GUESTS WITH A LIST OF ILLEGAL PRODUCTS AND SOUVENIRS

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I. PURPOSE & SCOPE OF APPLICATION

1. Purpose

  • Execute Accor Group’s global sustainable development strategy, aiming to build Pullman Ninh Binh into a green, responsible hospitality destination with strict compliance with environmental and wildlife protection regulations.
  • Proactively provide transparent and clear information to in-house guests regarding the list of illegal products and souvenirs (such as endangered wildlife, ivory products, coral, prohibited export antiques, etc.), aiming to prevent illegal trading and consumption.

2.  Scope of Application

  • Applicable to all departments, divisions, and personnel (Heartists), especially Front Office, Concierge, Housekeeping, and Communications Departments at Pullman Ninh Binh Hotel.

II. ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

Towards the 2030 milestone, Accor Group has set specific strategic goals related to the environment and sustainable development as follows:

  1. 46% reduction in carbon emissions
  2. 60% reduction in food waste
  3. Commitment to completely eliminating the consumption of illegal products across the system while actively raising customer awareness about nature and local heritage conservation.

III.REGULATIONS ON PROVIDING THE LIST OF ILLEGAL PRODUCTS AND SOUVENIRS AT PULLMAN NINH BÌNH

1. Regulations for In-House Guests

 All Heartists are responsible for guiding, supporting, and providing information to guests:

  1. Access transparent information: In-house guests are provided with a detailed list of illegal products and souvenirs (via in-room materials, QR codes, or the Concierge/Front Office counter) to raise awareness when shopping locally.
  2. Commitment not to purchase/bring into the hotel: Guests are advised not to purchase, use, or bring items violating the law into the hotel premises (endangered wildlife, ivory, hawksbill turtle products, coral, unverified antiques).
  1. Cooperate in environmental protection: Respect the recommendations of the hotel and local authorities in joining hands to protect wildlife and cultural heritage.

Cooperate in environmental protection: Respect the recommendations of the hotel and local authorities in joining hands to protect wildlife and cultural heritage.

2.Regulations for Heartists

  1. Front Office & Concierge:
    • Front Office & Concierge (Providing warning lists): Proactively provide documentation, information, or the list of illegal products and souvenirs to guests right upon check-in or when guests inquire about local shopping information.
  1. Communications & Digital Channels:
    • Communications & Digital Channels (Digitizing warning information): Coordinate to update the list of prohibited products (based on Vietnamese law and CITES regulations) onto the hotel’s digital systems such as in-room IPTV screens, mobile apps, or via QR codes in the lobby.

3. Sercurity & Housekeeping:

    • Security & Housekeeping (Control and reporting): During duty execution, if discovering guests storing, bringing in, or trading unauthorized products (wildlife, prohibited items), Heartists must not handle it with violence but immediately report to Management/Security for subtle and proper handling regulations.

4. Procurement & Partners:

    • Procurement & Partners (Checking gift origins): Ensure that publications and souvenirs provided or sold by the hotel at the internal gift shop have legal origins, strictly unrelated to prohibited products.
  1. Green Awareness Ambassadors:
    • Green Awareness Ambassadors (Propagating with dedication): Every Heartist is a green ambassador, ready to explain and advise guests on why they should avoid purchasing illegal products, contributing to protecting the ecosystem and the hotel’s reputation.

The collective action and commitment of every Heartist is the key for Pullman Ninh Binh to build a sustainable accommodation environment, create high-class experiences, and spread green values to the community.