Guest Awareness & Nature Conservation

23 October 2026

REGULATIONS ON MANAGING AND OPTIMIZING VENUES AND ROOMS FOR EVENTS

I. PURPOSE & SCOPE OF APPLICATION Purpose Execute Accor Group's global sustainable development strategy, aiming to build Pullman Ninh Binh into …

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REGULATIONS ON MANAGING AND OPTIMIZING VENUES AND ROOMS FOR EVENTS

I. PURPOSE & SCOPE OF APPLICATION

Purpose

Execute Accor Group’s global sustainable development strategy, aiming to build Pullman Ninh Binh into a green and professional accommodation and event destination, where venues and rooms are optimally arranged, matching precisely with the scale and duration of each event to save energy, resources, and enhance customer experience.
Proactively plan smart space usage, avoiding energy waste (air conditioning, lighting) and operational resources, while ensuring international-class service standards.

Scope of Application

Áp dụng đối với tất cả các phòng ban, bộ phận, nhân sự (Heartists), đặc biệt là Khối Kinh doanh & Sự kiện (Sales & Events), Khối Tiền sảnh (Front Office), Bộ phận Buồng phòng (Housekeeping), Kỹ thuật (Engineering) và Ban Quản lý Bền vững tại Khách sạn Pullman Ninh Bình.

II. ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

Towards the 2030 milestone, Accor Group has set specific strategic goals related to the environment and sustainable development as follows:

46% reduction in carbon emissions

2. 60% reduction in food waste

3. Commitment to optimizing energy and space utilization efficiency across the entire operational system, minimizing the carbon footprint through scientific management of meeting and accommodation areas.

III. REGULATIONS ON MANAGING AND OPTIMIZING VENUES AND ROOMS FOR EVENTS AT PULLMAN NINH BINH

Regulations for Event Planning and Venue Allocation

All Heartists are responsible for closely coordinating in evaluating and arranging spaces:

Accurate scale evaluation: The Sales & Events Department is responsible for surveying and collecting detailed information on the expected number of attendees, nature, and actual duration of the event to propose the most suitably sized meeting room or venue, avoiding oversized rooms causing energy waste or overcrowded spaces.

Optimization of usage time: Coordinate with Engineering and Event Operations departments to set the operation schedules for air conditioning, lighting, and sound systems precisely matching the actual event timeframe, avoiding unnecessary equipment operation.

Flexible space arrangement: Utilize smart partitions and flexible layout solutions to maximize the capacity utilization of meeting rooms, meeting changing customer scales without consuming additional redundant resources.

2.Regulations for Heartists

Sales & Events:

Consulting appropriate space solutions: Listen to customers’ actual needs, advise on banquet halls and meeting rooms with a capacity proportional to the guest count, ensuring comfort and energy efficiency.

2. Engineering & Facilities

Smart energy management: Inspect, set, and operate HVAC and lighting systems in meeting/event rooms based on actual schedules, strictly complying with the group’s carbon emission reduction targets.

3. Event Operations & F&B

Scientific and neat arrangement: Arrange banquet spaces, coffee breaks, and functional areas logically according to the event duration, supporting quick turnaround and space conversion for subsequent events.

4. Housekeeping & Front Office

Optimizing accommodation room allocation: Closely coordinate in managing room inventory, arranging accommodation areas for event groups clustered close together to optimize room floor energy management and cleaning processes.

5. Space Optimization Ambassadors

Proposing continuous improvements: Every Heartist proactively observes and proposes solutions to improve space utilization efficiency, save energy, and enhance customer satisfaction in every event.

The collective action and commitment of every Heartist is the key for Pullman Ninh Binh to optimize space resources, operate efficiently, and spread sustainable development values to the community.

23 October 2026

Pullman Ninh Binh: Connecting Travelers with Native Nature Through Comprehensive Wildlife and Plant Information Initiatives

Driven by a steadfast commitment to sustainable tourism and ecological conservation, Pullman Ninh Binh has launched a comprehensive initiative to provide guests…

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Pullman Ninh Binh: Connecting Travelers with Native Nature Through Comprehensive Wildlife and Plant Information Initiatives

Driven by a steadfast commitment to sustainable tourism and ecological conservation, Pullman Ninh Binh has launched a comprehensive initiative to provide guests with transparent and detailed information about the endemic wildlife and plant species native to the Ancient Capital.

Empowering guests with ecological knowledge

Blessed with a uniquely rich natural landscape, Ninh Binh is home to a diverse array of rare flora and fauna. To enrich the exploratory experience of in-house guests, Pullman Ninh Binh seamlessly integrates ecological information into its service touchpoints.

Through in-room handbooks, convenient lobby QR codes, and dedicated guidance from the Concierge team, guests can easily access detailed educational materials introducing the region’s native ecosystems such as Delacour’s langurs, wild orchids, and characteristic limestone vegetation. This initiative not only deepens travelers’ appreciation for Ninh Binh’s biological heritage but also inspires a green, nature-respecting lifestyle throughout their stay.

Joining hands to protect native nature

Beyond knowledge sharing, Pullman Ninh Binh incorporates practical guidelines to encourage guests to actively safeguard native habitats. Visitors are advised to refrain from picking flowers, breaking branches, or disturbing the natural environment during their sightseeing and exploration activities.

“Every native species is an invaluable piece that shapes Ninh Binh’s unique identity. By providing transparent information and environmental education, we empower every guest at Pullman Ninh Binh to become an active ambassador for nature conservation,” represented the Management of Pullman Ninh Binh.

23 October 2026

Pullman Ninh Binh: Pioneering Sustainable Hospitality Entwined with Cultural and Spiritual Heritage Preservation

Amidst the global tourism industry's decisive shift toward sustainability, Pullman Ninh Binh continues to solidify its pioneering position by embedding local cu…

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Pullman Ninh Binh: Pioneering Sustainable Hospitality Entwined with Cultural and Spiritual Heritage Preservation

Amidst the global tourism industry’s decisive shift toward sustainability, Pullman Ninh Binh continues to solidify its pioneering position by embedding local cultural, historical, and spiritual conservation commitments into its core operational strategy. This effort not only aligns with Accor Group’s global Sustainable Development Strategy toward 2030 but also embodies a deep respect for and celebration of the Ancient Capital’s invaluable heritage.

Preserving heritage amidst nature

Located in the heart of Ninh Binh — home to the UNESCO World Heritage Trang An Scenic Landscape Complex and numerous key historical and archaeological sites — Pullman Ninh Binh defines its mission beyond offering 5-star international hospitality. It serves as a bridge connecting global travelers with the unique cultural and spiritual identity of the destination.

The hotel proactively implements heritage-respecting operational guidelines, including transparent guest communication, promoting cultural codes of conduct at sacred sites and ancient monuments, and collaborating with local authorities to safeguard the integrity of historical landscapes.

Honoring local essence and standing strong with the community

Pullman Ninh Binh’s tangible contribution to heritage preservation extends beyond macro strategies, subtly woven into every aspect of the guest experience. This cultural richness is first manifested in art and architecture, where lines and materials carrying the distinct mark of traditional Hoa Lu culture are artfully integrated into interior design and event spaces. Furthermore, the depth of local culinary culture is elevated as authentic regional ingredients and traditional recipes are thoughtfully incorporated into premium F&B menus. Beyond that, the hotel actively empowers the local community by prioritizing partnerships and showcasing exquisite handicrafts created by local artisans, thereby creating sustainable livelihoods and preserving the precious traditional crafts of the Ancient Capital.

Every Heartist as a “Cultural Ambassador”

At Pullman Ninh Binh, every team member (Heartist) is trained to be a cultural ambassador, ready to share the rich historical, archaeological, and spiritual narratives of the Ancient Capital with domestic and international guests.

“We believe heritage preservation is not about locking the past behind glass, but about bringing those values to life within the present experiences of our guests,” represented the Management of Pullman Ninh Binh.

23 October 2026

REGULATIONS ON MANAGING AND CONSERVING IUCN RED LIST AND NATIONAL CONSERVATION LIST SPECIES

I.PURPOSE & SCOPE OF APPLICATION Purpose Execute Accor Group's global sustainable development strategy, aiming to build Pullman Ninh Binh into a…

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REGULATIONS ON MANAGING AND CONSERVING IUCN RED LIST AND NATIONAL CONSERVATION LIST SPECIES

I.PURPOSE & SCOPE OF APPLICATION

Purpose

Execute Accor Group’s global sustainable development strategy, aiming to build Pullman Ninh Binh into a green, responsible hospitality destination, establishing and enforcing strict policies to manage the number of IUCN Red List and national conservation list species with habitats in areas affected by its operations by levels of extinction risk.
Proactively control operational impacts, strictly protect endangered and rare flora and fauna, and contribute to preserving local biodiversity.

Scope of Application

Applicable to all departments, divisions, and personnel (Heartists), especially Operations, Landscaping, Security, Communications Departments, and the Sustainability Management Board at Pullman Ninh Binh Hotel.

II. ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

Towards the 2030 milestone, Accor Group has set specific strategic goals related to the environment and sustainable development as follows:

46% reduction in carbon emissions
60% reduction in food waste
Commitment to establishing comprehensive management and protection policies for endangered species under the IUCN Red List and national lists, absolutely preventing any negative impacts from business operations on their habitats.

III. REGULATIONS ON MANAGING IUCN RED LIST AND NATIONAL CONSERVATION LIST SPECIES AT PULLMAN NINH BÌNH

Regulations for In-House Guests and Visitors

All Heartists are responsible for guiding, supporting, and providing information to guests:

Access transparent information on endangered species: In-house guests are provided with information (via in-room materials, QR codes, or the Concierge counter) regarding IUCN Red List and national list species with habitats in the hotel’s influence zone to raise conservation awareness.

Commitment not to infringe on habitats: Advise guests to strictly comply with regulations protecting the habitats of endangered species, and absolutely refrain from purchasing or consuming products derived from these species.

Cooperate in biodiversity conservation: Respect the hotel’s recommendations in joining hands to protect rare and highly threatened flora and fauna species.

2. Regulations for Heartists

Sustainability & Operations Management:

Sustainability & Operations Management (Establishing policies by extinction risk levels): Establish and periodically update the list of IUCN Red List species (from Critically Endangered – CR, Endangered – EN to Vulnerable – VU) and national lists distributed in the influence zone, serving as a basis for monitoring and implementing corresponding protection measures.

Landscaping Department:

Landscaping Department (Protecting natural habitats): Manage the hotel premises to maintain and protect natural living environments, food sources, and safe shelters for native species, especially those in conservation lists.

Security & Housekeeping:

Security & Housekeeping (Monitoring and preventing violations): Regularly patrol and control internal areas; promptly detect and prevent any acts of hunting, trapping, or harming IUCN Red List and national list flora and fauna species.

Communications & Digital Channels:

Communications & Digital Channels (Digitizing species conservation information): Coordinate to update data and educational messages about endangered species and extinction levels onto the hotel’s digital systems (in-room IPTV, lobby QR codes).

Species Conservation Ambassadors:

Species Conservation Ambassadors (Propagating with dedication): Every Heartist is ready to explain to guests the importance of protecting IUCN Red List and national list species, spreading the message of sustainable development.

The collective action and commitment of every Heartist is the key for Pullman Ninh Binh to effectively protect endangered species, maintain ecological balance, and spread green values to the community.

23 October 2026

REGULATIONS ON PREVENTING ARTIFICIAL FEEDING OF WILDLIFE (EXCEPT BY SOWING HOST OR FOOD PLANTS)

I. PURPOSE & SCOPE OF APPLICATION Purpose Execute Accor Group's global sustainable development strategy, aiming to build Pullman Ninh Binh into …

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REGULATIONS ON PREVENTING ARTIFICIAL FEEDING OF WILDLIFE (EXCEPT BY SOWING HOST OR FOOD PLANTS)

I. PURPOSE & SCOPE OF APPLICATION

Purpose

Execute Accor Group’s global sustainable development strategy, aiming to build Pullman Ninh Binh into a green, responsible hospitality destination, ensuring the prevention of artificial feeding of wildlife in all forms, except when it is done by sowing host or food plants according to ecological standards.
Protect the natural wild behavior of animal species, prevent dependency on humans, and maintain the ecological balance in the area.

Scope of Application

Applicable to all departments, divisions, and personnel (Heartists), especially Landscaping, Security, Housekeeping, F&B Departments, and the Sustainability Management Board at Pullman Ninh Binh Hotel.

II.ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

Towards the 2030 milestone, Accor Group has set specific strategic goals related to the environment and sustainable development as follows:

46% reduction in carbon emissions

60% reduction in food waste

Commitment to promoting animal welfare protection, completely preventing artificial feeding of wildlife, while maintaining self-generated food sources from ecological landscapes.

III. REGULATIONS ON PREVENTING ARTIFICIAL FEEDING OF WILDLIFE AT PULLMAN NINH BÌNH

Regulations for In-House Guests and Visitors

All Heartists are responsible for guiding, supporting, and providing information to guests:

Access regulatory information: In-house guests are provided with transparent information (via in-room materials, QR codes, or the Concierge counter) on the strict prohibition of artificially feeding wildlife within the hotel premises and surrounding areas.

Commitment not to feed animals: Advise visitors not to throw away leftover food, nor directly or indirectly provide food to wildlife appearing on the premises.

Respect natural habitats: Cooperate with the hotel in protecting the natural living environment and native foraging behavior of animal species.

2. Regulations for Heartists

Landscaping Department:

Landscaping Department (Managing valid biological food sources): Strictly refrain from artificial feeding (industrial food, leftovers). Any food source support for the ecosystem is only lawfully implemented by sowing host plants or natural food-providing plants suitable for the habitat.

F&B & Housekeeping:

F&B & Housekeeping (Controlling food waste): Strictly manage organic waste and leftover food, ensuring they are not left exposed to attract wildlife to unauthorized artificial food sources.

Security & Operations:

Security & Operations (Monitoring and reminding): Regularly inspect the premises, promptly reminding guests or staff if violations regarding feeding wildlife are detected.

Communications & Digital Channels:

Communications & Digital Channels (Digitized communication): Update animal protection regulations and messages against feeding wildlife onto in-room IPTV systems and lobby QR codes.

Wildlife Protection Ambassadors:

Wildlife Protection Ambassadors (Propagating with dedication): Every Heartist is ready to explain to guests why artificial feeding harms wildlife health and behavior, while introducing sustainable ecological planting solutions.

The collective action and commitment of every Heartist is the key for Pullman Ninh Binh to maintain a healthy natural ecosystem, respect wild behaviors, and spread green values to the community.

23 October 2026

REGULATIONS ON MANAGING AND PROVIDING TOUR AND EXCURSION ACTIVITIES INVOLVING ANIMALS

I. PURPOSE & SCOPE OF APPLICATION Purpose Execute Accor Group's global sustainable development strategy, aiming to build Pullman Ninh Binh into…

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REGULATIONS ON MANAGING AND PROVIDING TOUR AND EXCURSION ACTIVITIES INVOLVING ANIMALS

I. PURPOSE & SCOPE OF APPLICATION

Purpose

Execute Accor Group’s global sustainable development strategy, aiming to build Pullman Ninh Binh into a green, responsible hospitality destination with no tours or excursions (in-house or outsourced) sold to guests offering activities involving animals except those that respect animal welfare (wildlife breeding farms, rescue or reintroduction, according to law and authorized and humane best practices).

Proactively promote humane tourism products, protect wildlife welfare, and prevent animal cruelty, exploitation, or commercial performances.

Scope of Application

Applicable to all departments, divisions, and personnel (Heartists), especially Front Office, Concierge, Sales & Events, Procurement, and Communications Departments at Pullman Ninh Binh Hotel.

II. ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

Towards the 2030 milestone, Accor Group has set specific strategic goals related to the environment and sustainable development as follows:

46% reduction in carbon emissions

60% reduction in food waste

Commitment to completely eliminating animal-welfare-violating tours and entertainment activities across the system while actively raising customer awareness about nature conservation and humane tourism.

III. REGULATIONS ON PROVIDING AND MANAGING ANIMAL-RELATED TOURS AT PULLMAN NINH BÌNH

1. Regulations for In-House Guests

All Heartists are responsible for guiding, supporting, and providing information to guests:

Access humane tour information: In-house guests are provided with a list of eco-tours and humane nature excursions (via in-room materials, QR codes, or the Concierge/Front Office counter) that strictly respect animal welfare.

Commitment not to join animal-exploitative tours: Guests are advised not to purchase or participate in tours involving animal riding, wildlife performances, or non-humane captive facilities.

Cooperate in animal protection: Respect the recommendations of the hotel and local authorities in joining hands to protect animal welfare and local biodiversity.

2. Regulations for Heartists

Front Office & Concierge:

Front Office & Concierge (Providing compliant tour list): Proactively advise, introduce, and sell tours/excursions (in-house or outsourced) that strictly adhere to animal welfare standards. Refuse to provide information or bookings for unauthorized animal exploitation activities.

Sales, Communications & Digital Channels:

Sales, Communications & Digital Channels (Digitizing information & Product review): Coordinate to update the list of compliant eco-tours onto digital systems (in-room IPTV, mobile apps, QR codes). Ensure all packages sold to guests exclude animal welfare violation activities.

Security & Housekeeping:

Security & Housekeeping (Control and reporting): During duty execution, if discovering third-party vendors soliciting guests with unauthorized or animal-exploitative tours within hotel premises, Heartists must immediately report to Management/Security for prompt handling.

Procurement & Partners:

Procurement & Partners (Evaluating tour partners’ origin and licensing): Ensure 100% of tour partners providing services to the hotel possess full legal licenses, comply with laws, and apply humane best practices (only accepting licensed conservation, rescue, reintroduction, or breeding facilities).

Humane Tourism Ambassadors):

Humane Tourism Ambassadors (Propagating with dedication): Every Heartist is a green ambassador, ready to explain and advise guests on why they should avoid participating in animal-exploitative tours, contributing to protecting the ecosystem and the hotel’s reputation.

The collective action and commitment of every Heartist is the key for Pullman Ninh Binh to build a sustainable accommodation environment, create high-class experiences, and spread green values to the community.

23 October 2026

REGULATIONS ON RESPONSIBLE INTERACTIONS WITH FREE-ROAMING WILDLIFE

I. PURPOSE & SCOPE OF APPLICATION Purpose Execute Accor Group's global sustainable development strategy, aiming to build Pullman Ninh Binh into …

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REGULATIONS ON RESPONSIBLE INTERACTIONS WITH FREE-ROAMING WILDLIFE

I. PURPOSE & SCOPE OF APPLICATION

Purpose

Execute Accor Group’s global sustainable development strategy, aiming to build Pullman Ninh Binh into a green, responsible hospitality destination, ensuring that all interactions with free-roaming wildlife are non-invasive and responsibly managed to avoid adverse effects on the animals concerned and on the viability and behavior of populations in the wild.
Strictly control cumulative impacts to protect local natural ecosystems and biodiversity.

Scope of Application

Applicable to all departments, divisions, and personnel (Heartists), especially Front Office, Concierge, Security, Housekeeping, Communications Departments, and the Sustainability Management Board at Pullman Ninh Binh Hotel.

II. ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

Towards the 2030 milestone, Accor Group has set specific strategic goals related to the environment and sustainable development as follows:

46% reduction in carbon emissions

2. 60% reduction in food waste

3. Commitment to protecting animal welfare, promoting non-invasive interaction principles, and conserving wildlife populations in their natural habitats.

III. REGULATIONS ON WILDLIFE INTERACTIONS AND MANAGEMENT AT PULLMAN NINH BÌNH

Regulations for In-House Guests and Visitors

All Heartists are responsible for guiding, supporting, and providing information to guests:

Non-invasive interaction:

Guests are instructed to maintain a safe distance, avoid close approaches, refrain from touching, feeding, or engaging in any behavior that disrupts the natural behavior of free-roaming wildlife within the property’s influence zone.

Awareness of cumulative impacts

Advise visitors to understand that cumulative minor actions can cause stress or alter the survival behavior of animals, thereby strictly adhering to rules for observing wildlife from a distance.

Responsible eco-tourism

Encourage guests to choose nature and wildlife observation tours provided by eco-certified operators, ensuring no harm is done to wild habitats.

Regulations for Heartists

1. Front Office & Concierge

Provide information and remind in-house guests of safe and responsible wildlife viewing regulations when guests participate in local nature exploration tours.

Security & Operations

Regularly patrol and monitor the hotel premises; promptly prevent acts of trapping, harassing, or harming free-roaming wildlife visiting the property.

Housekeeping & Landscaping

Manage waste and green landscaping strictly, ensuring plastic waste or food leftovers do not affect the natural food sources and health of wildlife.

Communications & Guest Experience

Coordinate to post messages and guidelines on non-invasive interaction rules with wildlife on the hotel’s digital channels (in-room IPTV, lobby QR code).

Wildlife Protection Ambassadors

Every Heartist takes the lead in respecting nature, ready to explain to guests the importance of maintaining distance and protecting the natural behaviors of species.

The collective action and commitment of every Heartist is the key for Pullman Ninh Binh to maintain a nature-friendly operational environment, ensuring all wildlife interactions remain safe, humane, and sustainable.

19 October 2026

Regulations on Environmental Protection and Sustainable Development at Pullman Ninh Binh

I. PURPOSE & SCOPE OF APPLICATION 1. Purpose Execute Accor Group's global sustainable development strategy, aiming to build Pullman Ninh Binh into a g…

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Regulations on Environmental Protection and Sustainable Development at Pullman Ninh Binh

I. PURPOSE & SCOPE OF APPLICATION

1. Purpose

Execute Accor Group’s global sustainable development strategy, aiming to build Pullman Ninh Binh into a green, responsible, and sustainable hospitality destination.
Standardize the behavior, awareness, and environmental protection responsibilities of all employees (Heartists) as well as convey the green message to in-house guests.

2. Scope of Application

Applicable to all departments, divisions, and personnel (Heartists) working at Pullman Ninh Binh Hotel, as well as all guests staying and using services at the hotel.

II. ACCOR GROUP’S SUSTAINABILITY COMMITMENTS & GOALS

Towards the 2030 milestone, Accor Group has set specific strategic goals as follows:

46% reduction in carbon emissions

60% reduction in food waste

20.000 individuals certified through the “Social Mobility Program”—an initiative dedicated to removing social barriers, supporting disadvantaged individuals or those lacking access to education/employment with training and career development opportunities in the hospitality industry.

1.000 hotels providing emergency accommodation for victims of violence.

III. ENVIRONMENTAL POLICY AT PULLMAN NINH BINH

1. Regulations for In-House Guests

All Heartists are responsible for guiding, supporting, and encouraging guests to practice:

Turn off lights, TVs, and electrical appliances when leaving the room

Set air conditioning to a reasonable temperature (25°C or higher recommended

Limit the use of single-use plastic personal amenities unless strictly necessary

Sort waste in guest rooms and public areas

Respect the local ecosystem; do not pick flowers, break branches, or damage the surrounding natural landscape.

2. Regulations for Heartists

Turn off all lights, computers, and air conditioning in work areas when leaving or when unoccupied

Print only in quantities sufficient for actual demand to avoid excess and waste of paper and ink, prioritizing a shift to digital channels (Email, IPTV, QR Code)

Inspect and tightly close water taps and report immediately to the Engineering Department if leaks are detected

Strictly segregate waste at the source (recyclable, organic, and hazardous waste)

Do not use single-use plastic cups, straws, or bags in work areas and the Canteen

F&B Department:

Optimize food preparation processes, food portioning, and input ingredient control to cut down food waste
Encourage local agricultural sourcing, prioritizing suppliers that use recyclable packaging or reusable cloth bags/wooden crates

Office & Operations Departments:

Take adequate food portions at the staff Canteen, strictly avoiding food leftovers

Every Heartist is a green ambassador, proactively explaining and assisting guests in complying with the hotel’s environmental protection regulations.

The collective action and commitment of every Heartist is the key for Pullman Ninh Binh to build a sustainable accommodation environment, create high-class experiences, and spread green values to the community.

23 October 2026

REGULATIONS ON PUBLISHING THE SUSTAINABILITY MANAGEMENT PLAN AND ENVIRONMENTAL POLICY

I. PURPOSE & SCOPE OF APPLICATION Purpose Execute Accor Group's global sustainable development strategy, aiming to build Pullman Ninh Binh into …

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REGULATIONS ON PUBLISHING THE SUSTAINABILITY MANAGEMENT PLAN AND ENVIRONMENTAL POLICY

I. PURPOSE & SCOPE OF APPLICATION

Purpose

Execute Accor Group’s global sustainable development strategy, aiming to build Pullman Ninh Binh into a green, responsible hospitality destination with strict compliance with regulations on transparency of environmental and sustainable development information.

Proactively and publicly publish the Sustainability Management Plan and Environmental Policy to enhance awareness, commitment of all personnel, and transparency towards customers and partners.

Scope of Application

Applicable to all departments, divisions, and personnel (Heartists), especially IT, Communications, Human Resources Departments, and the Sustainability Management Board at Pullman Ninh Binh Hotel.

II. ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

Towards the 2030 milestone, Accor Group has set specific strategic goals related to the environment and sustainable development as follows:

46% reduction in carbon emissions
60% reduction in food waste
Commitment to promoting information transparency, applying and spreading sustainable development standards across the system, and raising awareness of the community and stakeholders about environmental protection.

III. REGULATIONS ON PUBLISHING THE SUSTAINABILITY MANAGEMENT PLAN AND ENVIRONMENTAL POLICY AT PULLMAN NINH BÌNH

Regulations on Information Publication

All Heartists are responsible for coordinating the publication:

Publication on the internal system (Intranet): The Sustainability Management Plan and Environmental Policy must be updated and clearly displayed on the hotel’s internal portal or digital document system so that all Heartists can easily access, study, and comply.

Publication on the public website: These documents are simultaneously published on the official website of Pullman Ninh Binh hotel for customers, partners, and the community to easily look up, demonstrating the commitment to transparency and accountability.

2. Regulations for Heartists

1. IT & Communications:

Technical deployment and digitization: Coordinate to be responsible for setting up, updating, checking links, and displaying the Sustainability Management Plan and Environmental Policy documents on the Intranet system and public website, ensuring stable and convenient access.

Human Resources & Training:

Dissemination for new personnel: Integrate the content of the Sustainability Management Plan and Environmental Policy into the orientation training program for all new Heartists joining the hotel.

Operations & Departments:

Practical application: Thoroughly study the goals in the Sustainability Management Plan and Environmental Policy to apply them directly to the daily work of their department.

Communications & External Relations:

Transparent communication: Support conveying messages about environmental policy to external information channels, helping to enhance the hotel’s green brand image.

Sustainable Development Ambassadors:

Spreading green values: Every Heartist is an ambassador, ready to introduce the hotel’s sustainable policies and environmental management plans when customers or partners are interested.

The collective action and commitment of every Heartist is the key for Pullman Ninh Binh to maintain transparency, build a sustainable accommodation environment, and spread green values to the community.

23 October 2026

REGULATIONS ON RESPECTING AND PROTECTING THE CULTURAL INTELLECTUAL PROPERTY OF LOCAL COMMUNITIES

I. PURPOSE & SCOPE OF APPLICATION Purpose Execute Accor Group's global sustainable development strategy, aiming to build Pullman Ninh Binh into …

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REGULATIONS ON RESPECTING AND PROTECTING THE CULTURAL INTELLECTUAL PROPERTY OF LOCAL COMMUNITIES

I. PURPOSE & SCOPE OF APPLICATION

Purpose

Execute Accor Group’s global sustainable development strategy, aiming to build Pullman Ninh Binh into a green, responsible hospitality destination closely connected with local culture.

Ensure that all business, communication, design, and service experiences at the hotel respect, preserve, and do not unlawfully exploit the cultural intellectual property and traditions of local communities.

Scope of Application

Applicable to all departments, divisions, personnel (Heartists), partners, and service suppliers working at Pullman Ninh Binh Hotel.

II. ACCOR GROUP’S HERITAGE AND SUSTAINABLE CULTURAL COMMITMENTS

Towards the 2030 milestone, Accor Group has set specific strategic goals related to social responsibility and community culture:

46% reduction in carbon emissions

60% reduction in food waste

Commitment to respecting local cultural heritage, ensuring commercial activities do not infringe upon or unlawfully commercialize the intellectual property, arts, and traditions of host communities.

III. REGULATIONS ON RESPECTING AND PROTECTING THE CULTURAL INTELLECTUAL PROPERTY OF LOCAL COMMUNITIES

Regulations for In-House Guests and Media Partners

All Heartists are responsible for guiding, supporting, and directing guests and partners to practice:

Respect heritage culture: Encourage guests and partners to cherish the cultural and historical values of the Ninh Binh ancient capital when experiencing services or joining tours connected by the hotel.

Appropriate use of cultural imagery: When filming, photographing, or promoting, ensure no distortion, misrepresentation, or misuse of local cultural symbols, traditional costumes, and customs.

Transparent cooperation with local artisans: All art displays, musical performances, or traditional handicraft showcases at the hotel must have consensus, copyright acknowledgment, and bring fair benefits to the local community.

Regulations for Heartists

1. Marketing & Communications:

Marketing & Communications: All design posters, promotional videos, event publications, or digital content utilizing local cultural materials must have their origins vetted, strictly avoiding unauthorized copying or offending community cultural values.

2. Operations & Guest Experience:

Operations & Guest Experience: When designing cultural experience programs, culinary offerings, or souvenirs for guests, must cooperate directly with cooperatives, artisans, or local communities, ensuring maximum rights and respect for their cultural creativity.

3. Procurement:

Procurement: Ensure 100% of handicrafts, gifts, and decorative items purchased for the hotel do not violate the intellectual property rights of local traditional craft villages.

4. Internal Accountability:

Reporting IP Violations: If discovering any third party or partner wrongfully exploiting local cultural images, branding, or IP resources within the hotel premises, Heartists must report immediately to management for handling.

5. Sustainable Cultural Ambassadors:

Sustainable Cultural Ambassadors: Every Heartist is a green cultural ambassador, proactively conveying authentic and correct cultural stories of Ninh Binh to guests, contributing to the protection and honor of community intelligence.

The collective action and commitment of every Heartist is the key for Pullman Ninh Binh to build a sustainable accommodation environment, create high-class experiences, and spread green values to the community.

23 October 2026

REGULATIONS ON PROTECTING THE HABITATS OF LOCAL FREE-ROAMING WILDLIFE AND PLANTS

I. PURPOSE & SCOPE OF APPLICATION Purpose Execute Accor Group's global sustainable development strategy, aiming to build Pullman Ninh Binh into …

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REGULATIONS ON PROTECTING THE HABITATS OF LOCAL FREE-ROAMING WILDLIFE AND PLANTS

I. PURPOSE & SCOPE OF APPLICATION

Purpose

Execute Accor Group’s global sustainable development strategy, aiming to build Pullman Ninh Binh into a green, responsible, and sustainable hospitality destination.

Ensure that all spaces, landscapes, and natural environments within the premises and surrounding areas are fully protected, without degrading or harming the natural habitats of wild animals and plants.

Scope of Application

Applicable to all departments, divisions, and personnel (Heartists) working at Pullman Ninh Binh Hotel, as well as all guests staying and using services at the hotel.

II. ACCOR GROUP’S BIODIVERSITY CONSERVATION AND SUSTAINABLE DEVELOPMENT COMMITMENTS

Towards the 2030 milestone, Accor Group has set specific strategic goals related to the environment and sustainable development as follows:

46% reduction in carbon emissions

60% reduction in food waste

Commitment to protecting natural habitats, preventing any acts infringing upon the living environments of flora and fauna across the global operational system.

III. REGULATIONS ON PROTECTING WILDLIFE AND PLANT HABITATS AT PULLMAN NINH BÌNH

Regulations for In-House Guests

All Heartists are responsible for guiding, supporting, and encouraging guests to practice:

Respect natural spaces: Do not arbitrarily level, impact, or alter the natural landscape structures, lawns, and trees within the hotel premises.

Protect animal habitats: Do not negatively impact living spaces, nest sites, or shelters of freely roaming birds and wildlife around the hotel.

Maintain ecological hygiene: Do not litter in garden areas, vegetation, or water sources within the premises, preserving a clean living environment for the local ecosystem.

2. Regulations for Heartists

Landscaping & Operations:

- Prioritize eco-friendly plant and lawn care practices, minimizing the use of chemicals or pesticides that affect the living environment of organisms.

Preservation of Native Flora:
- During maintenance, renovation, or landscaping, strictly avoid indiscriminate cutting of native trees; prioritize planting species suitable for the local ecosystem.

Engineering & Security:
- Regularly check outdoor lighting systems to ensure that light does not disrupt the natural biological behaviors (biological cycles, movement patterns) of wildlife at night.

Handling Habitat Incidents:
- When performing maintenance activities with potential impacts on soil, water, or habitats, isolation and impact mitigation measures must be applied immediately.

Habitat Protection Ambassadors:
- Every Heartist is a green ambassador, proactively explaining, guiding, and assisting guests in strictly complying with regulations protecting the habitats of flora and fauna at the hotel.

The collective action and commitment of every Heartist is the key for Pullman Ninh Binh to build a sustainable accommodation environment, create high-class experiences, and spread green values to the community.

23 October 2026

WILDLIFE AND LOCAL ECOSYSTEM PROTECTION REGULATIONS

I. PURPOSE & SCOPE OF APPLICATION Purpose Execute Accor Group's global sustainable development strategy, aiming to build Pullman Ninh Binh into …

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WILDLIFE AND LOCAL ECOSYSTEM PROTECTION REGULATIONS

I. PURPOSE & SCOPE OF APPLICATION

Purpose

Execute Accor Group’s global sustainable development strategy, aiming to build Pullman Ninh Binh into a green, responsible, and sustainable hospitality destination.

Ensure that all operational and business activities do not impact the natural habitat, free movement of wildlife, and local flora.

Scope of Application

Applicable to all departments, divisions, and personnel (Heartists) working at Pullman Ninh Binh Hotel, as well as all guests staying and using services at the hotel.

II. ACCOR GROUP’S BIODIVERSITY CONSERVATION AND SUSTAINABLE DEVELOPMENT COMMITMENTS

Towards the 2030 milestone, Accor Group has set specific strategic goals related to the environment and sustainable development as follows:

46% reduction in carbon emissions
60% reduction in food waste
Conserve biodiversity and ensure business activities do not impact free-roaming wildlife (commitment to eliminating illegal wildlife products across the global supply chain).

III. WILDLIFE AND PLANT PROTECTION POLICY AT PULLMAN NINH BÌNH

Regulations for In-House Guests

All Heartists are responsible for guiding, supporting, and encouraging guests to practice:

Respect landscapes & flora: Do not pick flowers, break branches, step on lawns, or damage trees and natural landscapes inside and outside the hotel premises.

Protect free-roaming wildlife: Do not feed, harass, hunt, trap, or disturb birds and wild animals freely roaming around the property.

No prohibited wildlife products: Strictly do not bring into the hotel any products or souvenirs made from wild animals.

2. Regulations for Heartists

Friendly landscaping & operations: Do not use toxic chemicals that affect soil, water sources, and the habitats of flora and fauna on the hotel premises.

F&B Department: Strictly do not purchase, process, or serve dishes made from wild game or rare seafood listed in the Red List or prohibited from exploitation.

Procurement Department: Strictly control suppliers, ensuring 100% of decorative materials and gifts do not use materials from endangered wildlife.

Handling wildlife encounters: When discovering wildlife on the premises, Heartists must not resort to violent actions; immediately notify Security/Engineering for safe and humane relocation.
Conservation Ambassadors: Every Heartist is a green ambassador, proactively explaining, guiding, and assisting guests in complying with the hotel’s environmental and biodiversity regulations.

The collective action and commitment of every Heartist is the key for Pullman Ninh Binh to build a sustainable accommodation environment, create high-class experiences, and spread green values to the community.

19 October 2026

REGULATIONS ON PROTECTION OF HISTORICAL RELICS, CULTURAL HERITAGE AND SPIRITUAL SITES

I. PURPOSE & SCOPE OF APPLICATION Purpose To ensure that all operational, business, tourism service, and guest experience activities at Pullman …

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REGULATIONS ON PROTECTION OF HISTORICAL RELICS, CULTURAL HERITAGE AND SPIRITUAL SITES

I. PURPOSE & SCOPE OF APPLICATION

Purpose

To ensure that all operational, business, tourism service, and guest experience activities at Pullman Ninh Binh fully comply with the laws of Vietnam, UNESCO conventions, and Accor Group’s sustainability standards regarding the protection of local historical sites, cultural heritage, and spiritual locations. Furthermore, to raise awareness among employees (Heartists) and in-house guests regarding respect for and preservation of local historical, cultural, spiritual, and heritage values.

Scope of Application

Applies to the Management Board, Heads of Departments, all Heartists, as well as business partners, tour operators, and transport service providers contracted with Pullman Ninh Binh.

II. STANDARD PROCEDURES

Compliance with local laws and regulations:

The People & Culture (P&C) Department, in coordination with the Ninh Binh Department of Culture and Sports and Department of Tourism, shall regularly review and update regulations related to historical sites, heritage, and spiritual locations.

Ensure all tour programs and cultural experiences organized or partnered by the hotel are fully licensed and strictly adhere to conservation boundaries specified for each heritage site.

Guest Communication & Code of Conduct

Information Provision: Front Office and Guest Experience teams shall proactively provide information, print/digital guidebooks on polite behavior guidelines when visiting historical sites, temples, and pagodas in Ninh Binh (e.g., Hoa Lu Ancient Capital, Bai Dinh Pagoda, Thai Vi Temple, Trang An…).

Dress Code: Recommend and advise guests to wear polite, modest attire (covering shoulders and knees) when visiting religious or spiritual structures.

Behavior & Etiquette: Remind guests to maintain quietness, avoid loud noises or rushing, refrain from touching artifacts/statues, and refrain from climbing on historic structures.

Photography/Videography: Guide guests to respect signage prohibiting photography or filming in restricted or sacred areas.

Protection of Artifacts, Landscape & Architecture

Strictly prohibit any form of vandalism, graffiti, carving, taking stones/artifacts, or defacing historical and natural landscapes at heritage sites.

Avoid organizing events, commercial photoshoots, or entertainment activities with excessive sound levels or high-intensity lighting that negatively impact the original state of historical monuments or the tranquility of spiritual sites.

Vetting Partners & Tour Guides

The hotel shall only contract with tour operators and transportation companies holding valid legal business licenses and formal commitments to heritage preservation rules.

Ensure all tour guides serving Pullman Ninh Binh guests possess valid official Tour Guide Licenses issued by competent authorities, demonstrate accurate historical knowledge, respect heritage values, and deliver authentic information without distorting history.

Staff Training & Awareness

The P&C Department shall conduct training sessions on Ninh Binh cultural heritage awareness and legal regulations at least twice a year for all staff.

Every Heartist must understand local heritage and spiritual sites to provide accurate guidance to guests, acting as a true “Cultural & Heritage Ambassador.”

III. INCIDENT MANAGEMENT & VIOLATIONS

Immediate Action:

Upon identifying any non-compliant behavior by guests or staff, accompanying guides/staff must politely and tactfully intervene to cease the violation immediately (e.g., touching ancient artifacts, littering at sacred places, wearing inappropriate attire).

Incident Reporting:

In the event of damage to artifacts or severe violations of heritage laws, staff must immediately record details and report to the Duty Manager and General Manager.

Authorities Cooperation:

Security Department and Executive Management shall cooperate fully with Heritage Management Boards and local authorities to resolve matters in accordance with statutory regulations.

19 October 2026

REGULATIONS ON PROVIDING GUESTS WITH A LIST OF ILLEGAL PRODUCTS AND SOUVENIRS

I. PURPOSE & SCOPE OF APPLICATION 1. Purpose Execute Accor Group's global sustainable development strategy, aiming to build Pullman Ninh Binh into a g…

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REGULATIONS ON PROVIDING GUESTS WITH A LIST OF ILLEGAL PRODUCTS AND SOUVENIRS

I. PURPOSE & SCOPE OF APPLICATION

1. Purpose

Execute Accor Group’s global sustainable development strategy, aiming to build Pullman Ninh Binh into a green, responsible hospitality destination with strict compliance with environmental and wildlife protection regulations.

Proactively provide transparent and clear information to in-house guests regarding the list of illegal products and souvenirs (such as endangered wildlife, ivory products, coral, prohibited export antiques, etc.), aiming to prevent illegal trading and consumption.

2. Scope of Application

Applicable to all departments, divisions, and personnel (Heartists), especially Front Office, Concierge, Housekeeping, and Communications Departments at Pullman Ninh Binh Hotel.

II. ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

Towards the 2030 milestone, Accor Group has set specific strategic goals related to the environment and sustainable development as follows:

46% reduction in carbon emissions
60% reduction in food waste
Commitment to completely eliminating the consumption of illegal products across the system while actively raising customer awareness about nature and local heritage conservation.

III.REGULATIONS ON PROVIDING THE LIST OF ILLEGAL PRODUCTS AND SOUVENIRS AT PULLMAN NINH BÌNH

1. Regulations for In-House Guests

All Heartists are responsible for guiding, supporting, and providing information to guests:

Access transparent information: In-house guests are provided with a detailed list of illegal products and souvenirs (via in-room materials, QR codes, or the Concierge/Front Office counter) to raise awareness when shopping locally.
Commitment not to purchase/bring into the hotel: Guests are advised not to purchase, use, or bring items violating the law into the hotel premises (endangered wildlife, ivory, hawksbill turtle products, coral, unverified antiques).

Cooperate in environmental protection: Respect the recommendations of the hotel and local authorities in joining hands to protect wildlife and cultural heritage.

Cooperate in environmental protection: Respect the recommendations of the hotel and local authorities in joining hands to protect wildlife and cultural heritage.

2.Regulations for Heartists

Front Office & Concierge:

- Front Office & Concierge (Providing warning lists): Proactively provide documentation, information, or the list of illegal products and souvenirs to guests right upon check-in or when guests inquire about local shopping information.

Communications & Digital Channels:
- Communications & Digital Channels (Digitizing warning information): Coordinate to update the list of prohibited products (based on Vietnamese law and CITES regulations) onto the hotel’s digital systems such as in-room IPTV screens, mobile apps, or via QR codes in the lobby.

3. Sercurity & Housekeeping:

- Security & Housekeeping (Control and reporting): During duty execution, if discovering guests storing, bringing in, or trading unauthorized products (wildlife, prohibited items), Heartists must not handle it with violence but immediately report to Management/Security for subtle and proper handling regulations.

4. Procurement & Partners:

- Procurement & Partners (Checking gift origins): Ensure that publications and souvenirs provided or sold by the hotel at the internal gift shop have legal origins, strictly unrelated to prohibited products.

Green Awareness Ambassadors:
- Green Awareness Ambassadors (Propagating with dedication): Every Heartist is a green ambassador, ready to explain and advise guests on why they should avoid purchasing illegal products, contributing to protecting the ecosystem and the hotel’s reputation.

The collective action and commitment of every Heartist is the key for Pullman Ninh Binh to build a sustainable accommodation environment, create high-class experiences, and spread green values to the community.

Pullman Ninh Binh: Empowering Guests through Environmental Awareness and Protected Area Conservation

REGULATIONS ON MANAGING AND OPTIMIZING VENUES AND ROOMS FOR EVENTS

I. PURPOSE & SCOPE OF APPLICATION

II. ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

III. REGULATIONS ON MANAGING AND OPTIMIZING VENUES AND ROOMS FOR EVENTS AT PULLMAN NINH BINH

Regulations for Event Planning and Venue Allocation

2.Regulations for Heartists

Pullman Ninh Binh: Connecting Travelers with Native Nature Through Comprehensive Wildlife and Plant Information Initiatives

Pullman Ninh Binh: Pioneering Sustainable Hospitality Entwined with Cultural and Spiritual Heritage Preservation

REGULATIONS ON MANAGING AND CONSERVING IUCN RED LIST AND NATIONAL CONSERVATION LIST SPECIES

I.PURPOSE & SCOPE OF APPLICATION

II. ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

III. REGULATIONS ON MANAGING IUCN RED LIST AND NATIONAL CONSERVATION LIST SPECIES AT PULLMAN NINH BÌNH

REGULATIONS ON PREVENTING ARTIFICIAL FEEDING OF WILDLIFE (EXCEPT BY SOWING HOST OR FOOD PLANTS)

I. PURPOSE & SCOPE OF APPLICATION

II.ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

III. REGULATIONS ON PREVENTING ARTIFICIAL FEEDING OF WILDLIFE AT PULLMAN NINH BÌNH

REGULATIONS ON MANAGING AND PROVIDING TOUR AND EXCURSION ACTIVITIES INVOLVING ANIMALS

I. PURPOSE & SCOPE OF APPLICATION

II. ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

III. REGULATIONS ON PROVIDING AND MANAGING ANIMAL-RELATED TOURS AT PULLMAN NINH BÌNH

1. Regulations for In-House Guests

REGULATIONS ON RESPONSIBLE INTERACTIONS WITH FREE-ROAMING WILDLIFE

I. PURPOSE & SCOPE OF APPLICATION

II. ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

III. REGULATIONS ON WILDLIFE INTERACTIONS AND MANAGEMENT AT PULLMAN NINH BÌNH

Regulations for In-House Guests and Visitors

Regulations for Heartists

Regulations on Environmental Protection and Sustainable Development at Pullman Ninh Binh

I. PURPOSE & SCOPE OF APPLICATION

1. Purpose

2. Scope of Application

II. ACCOR GROUP’S SUSTAINABILITY COMMITMENTS & GOALS

III. ENVIRONMENTAL POLICY AT PULLMAN NINH BINH

1. Regulations for In-House Guests

2. Regulations for Heartists

REGULATIONS ON PUBLISHING THE SUSTAINABILITY MANAGEMENT PLAN AND ENVIRONMENTAL POLICY

I. PURPOSE & SCOPE OF APPLICATION

II. ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

III. REGULATIONS ON PUBLISHING THE SUSTAINABILITY MANAGEMENT PLAN AND ENVIRONMENTAL POLICY AT PULLMAN NINH BÌNH

Regulations on Information Publication

2. Regulations for Heartists

REGULATIONS ON RESPECTING AND PROTECTING THE CULTURAL INTELLECTUAL PROPERTY OF LOCAL COMMUNITIES

I. PURPOSE & SCOPE OF APPLICATION

II. ACCOR GROUP’S HERITAGE AND SUSTAINABLE CULTURAL COMMITMENTS

III. REGULATIONS ON RESPECTING AND PROTECTING THE CULTURAL INTELLECTUAL PROPERTY OF LOCAL COMMUNITIES

Regulations for In-House Guests and Media Partners

Regulations for Heartists

REGULATIONS ON PROTECTING THE HABITATS OF LOCAL FREE-ROAMING WILDLIFE AND PLANTS

I. PURPOSE & SCOPE OF APPLICATION

II. ACCOR GROUP’S BIODIVERSITY CONSERVATION AND SUSTAINABLE DEVELOPMENT COMMITMENTS

III. REGULATIONS ON PROTECTING WILDLIFE AND PLANT HABITATS AT PULLMAN NINH BÌNH

WILDLIFE AND LOCAL ECOSYSTEM PROTECTION REGULATIONS

I. PURPOSE & SCOPE OF APPLICATION

II. ACCOR GROUP’S BIODIVERSITY CONSERVATION AND SUSTAINABLE DEVELOPMENT COMMITMENTS

III. WILDLIFE AND PLANT PROTECTION POLICY AT PULLMAN NINH BÌNH

Regulations for In-House Guests

REGULATIONS ON PROTECTION OF HISTORICAL RELICS, CULTURAL HERITAGE AND SPIRITUAL SITES

I. PURPOSE & SCOPE OF APPLICATION

II. STANDARD PROCEDURES

III. INCIDENT MANAGEMENT & VIOLATIONS

REGULATIONS ON PROVIDING GUESTS WITH A LIST OF ILLEGAL PRODUCTS AND SOUVENIRS

I. PURPOSE & SCOPE OF APPLICATION

II. ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

III.REGULATIONS ON PROVIDING THE LIST OF ILLEGAL PRODUCTS AND SOUVENIRS AT PULLMAN NINH BÌNH

1. Regulations for In-House Guests

2.Regulations for Heartists