REGULATIONS ON MANAGING AND PROVIDING TOUR AND EXCURSION ACTIVITIES INVOLVING ANIMALS

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I. PURPOSE & SCOPE OF APPLICATION

  1.  Purpose
  • Execute Accor Group’s global sustainable development strategy, aiming to build Pullman Ninh Binh into a green, responsible hospitality destination with no tours or excursions (in-house or outsourced) sold to guests offering activities involving animals except those that respect animal welfare (wildlife breeding farms, rescue or reintroduction, according to law and authorized and humane best practices).
  • Proactively promote humane tourism products, protect wildlife welfare, and prevent animal cruelty, exploitation, or commercial performances.
  1. Scope of Application
  • Applicable to all departments, divisions, and personnel (Heartists), especially Front Office, Concierge, Sales & Events, Procurement, and Communications Departments at Pullman Ninh Binh Hotel.

II. ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

Towards the 2030 milestone, Accor Group has set specific strategic goals related to the environment and sustainable development as follows:

  1. 46% reduction in carbon emissions
  1. 60% reduction in food waste
  1. Commitment to completely eliminating animal-welfare-violating tours and entertainment activities across the system while actively raising customer awareness about nature conservation and humane tourism.

III. REGULATIONS ON PROVIDING AND MANAGING ANIMAL-RELATED TOURS AT PULLMAN NINH BÌNH

1. Regulations for In-House Guests

All Heartists are responsible for guiding, supporting, and providing information to guests:

  1. Access humane tour information: In-house guests are provided with a list of eco-tours and humane nature excursions (via in-room materials, QR codes, or the Concierge/Front Office counter) that strictly respect animal welfare.
  1. Commitment not to join animal-exploitative tours: Guests are advised not to purchase or participate in tours involving animal riding, wildlife performances, or non-humane captive facilities.
  1. Cooperate in animal protection: Respect the recommendations of the hotel and local authorities in joining hands to protect animal welfare and local biodiversity.

2. Regulations for Heartists

  1. Front Office & Concierge:

Front Office & Concierge (Providing compliant tour list): Proactively advise, introduce, and sell tours/excursions (in-house or outsourced) that strictly adhere to animal welfare standards. Refuse to provide information or bookings for unauthorized animal exploitation activities.

  1. Sales, Communications & Digital Channels:

Sales, Communications & Digital Channels (Digitizing information & Product review): Coordinate to update the list of compliant eco-tours onto digital systems (in-room IPTV, mobile apps, QR codes). Ensure all packages sold to guests exclude animal welfare violation activities.

  1. Security & Housekeeping:

Security & Housekeeping (Control and reporting): During duty execution, if discovering third-party vendors soliciting guests with unauthorized or animal-exploitative tours within hotel premises, Heartists must immediately report to Management/Security for prompt handling.

  1. Procurement & Partners:

Procurement & Partners (Evaluating tour partners’ origin and licensing): Ensure 100% of tour partners providing services to the hotel possess full legal licenses, comply with laws, and apply humane best practices (only accepting licensed conservation, rescue, reintroduction, or breeding facilities).

  1. Humane Tourism Ambassadors):

Humane Tourism Ambassadors (Propagating with dedication): Every Heartist is a green ambassador, ready to explain and advise guests on why they should avoid participating in animal-exploitative tours, contributing to protecting the ecosystem and the hotel’s reputation.

The collective action and commitment of every Heartist is the key for Pullman Ninh Binh to build a sustainable accommodation environment, create high-class experiences, and spread green values to the community.