REGULATIONS ON RESPONSIBLE INTERACTIONS WITH FREE-ROAMING WILDLIFE

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I. PURPOSE & SCOPE OF APPLICATION

  1. Purpose
  • Execute Accor Group’s global sustainable development strategy, aiming to build Pullman Ninh Binh into a green, responsible hospitality destination, ensuring that all interactions with free-roaming wildlife are non-invasive and responsibly managed to avoid adverse effects on the animals concerned and on the viability and behavior of populations in the wild.
  • Strictly control cumulative impacts to protect local natural ecosystems and biodiversity.
  1. Scope of Application
  • Applicable to all departments, divisions, and personnel (Heartists), especially Front Office, Concierge, Security, Housekeeping, Communications Departments, and the Sustainability Management Board at Pullman Ninh Binh Hotel.

II. ACCOR GROUP’S COMPLIANCE AND SUSTAINABLE DEVELOPMENT COMMITMENTS

Towards the 2030 milestone, Accor Group has set specific strategic goals related to the environment and sustainable development as follows:

  1. 46% reduction in carbon emissions

2. 60% reduction in food waste

3. Commitment to protecting animal welfare, promoting non-invasive interaction principles, and conserving wildlife populations in their natural habitats.

III. REGULATIONS ON WILDLIFE INTERACTIONS AND MANAGEMENT AT PULLMAN NINH BÌNH

  1.  Regulations for In-House Guests and Visitors

All Heartists are responsible for guiding, supporting, and providing information to guests:

  1. Non-invasive interaction:

Guests are instructed to maintain a safe distance, avoid close approaches, refrain from touching, feeding, or engaging in any behavior that disrupts the natural behavior of free-roaming wildlife within the property’s influence zone.

  1. Awareness of cumulative impacts

Advise visitors to understand that cumulative minor actions can cause stress or alter the survival behavior of animals, thereby strictly adhering to rules for observing wildlife from a distance.

  1. Responsible eco-tourism

Encourage guests to choose nature and wildlife observation tours provided by eco-certified operators, ensuring no harm is done to wild habitats.

  1. Regulations for Heartists

1. Front Office & Concierge

Provide information and remind in-house guests of safe and responsible wildlife viewing regulations when guests participate in local nature exploration tours.

  1. Security & Operations

Regularly patrol and monitor the hotel premises; promptly prevent acts of trapping, harassing, or harming free-roaming wildlife visiting the property.

  1. Housekeeping & Landscaping

Manage waste and green landscaping strictly, ensuring plastic waste or food leftovers do not affect the natural food sources and health of wildlife.

  1. Communications & Guest Experience

Coordinate to post messages and guidelines on non-invasive interaction rules with wildlife on the hotel’s digital channels (in-room IPTV, lobby QR code).

  1. Wildlife Protection Ambassadors

Every Heartist takes the lead in respecting nature, ready to explain to guests the importance of maintaining distance and protecting the natural behaviors of species.

The collective action and commitment of every Heartist is the key for Pullman Ninh Binh to maintain a nature-friendly operational environment, ensuring all wildlife interactions remain safe, humane, and sustainable.